Free In-store Pickup & Shipping on orders $50 and up!

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FAQs

What is the return & refund policy?

We want you to love your Noellery pieces! If you are not satisfied with your purchase for any reason, contact us at info@noellery.com for assistance and we will do our best to remedy it for you. You may also bring the purchase in question to any of our stores for processing.

Unworn and unaltered merchandise you would like to exchange or receive store credit for must be sent back to Noellery Inc. within 7 business days of receipt of the product (s). Items must be in its original condition and packaging (all tags must be attached). Shipping fees cannot be refunded. Please email us for a return authorization request at info@noellery.com and include the reason for the exchange prior to shipping out the item. We reserve the right to refuse or limit returns or exchanges at any time. Noellery is not responsible for return shipping and handling fees and/or lost returns. For this reason, we recommend that you use your own insured and trackable shipping method. Please mail your exchange to:

Noellery

321 Grove Street

Jersey City, NJ 07302

Once we are in receipt of your product(s), please allow approximately 14 days for processing. You will receive an email notification once your exchange or store credit has been processed. If you are making an exchange for a different item, you will be charged a new shipping fee to your original method of payment once it has been processed.

Note that damaged goods due to buyers' negligence will not be accepted. Any exchange that does not meet the above criteria and 7 day deadline will be sent back to the customer.

All gift cards and sale items are final sale and not available for refund or exchange.

 

What is your exchange policy?

If you are making an exchange for a different item, it is your responsibility to ship the item back to Noellery as indicated in the Return & Refund Policy. You will be charged a new shipping fee to your original method of payment, once we have processed your exchanged. If you have additional questions about your exchanged item, please contact our Customer Service Department at info@noellery.com.

 

Where is my order?

After submitting your payment information and your order is processed, an order confirmation page with the order number and respective tracking information will be provided via e-mail. Please check your spam folder if you did not receive the confirmation email, and print this page for your records. If you have any questions or wish to check the status of your order, please provide this order number. Otherwise, you may check shipping status by clicking on the link provided in the confirmation page.

Additionally, if you are a registered customer with Noellery you may find your order status by logging in anytime and clicking on “My Account”.

Please note that occasionally items may be backordered or temporarily out-of-stock. You will be notified via email in either of these instances and will be provided with an updated approximate date of shipment. We assure you that any shipping delays that may arise will be communicated to you at the time of your order.

If you have any other questions regarding your order status, please contact our Customer Service Department at info@noellery.com.

 

What type of payment options do you accept?

For your convenience, we offer the following payment options:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Our online system currently allows for credit card and PayPal payments only. If you wish to pay by check or money order, please contact our Customer Service Department at info@noellery.com.

 

 

When will I be charged for a purchase?

The payment amount is authorized and held by your credit card issuer or PayPal account at the time you place your order. Your account will actually be charged at the time your order ships. Back-ordered items will not be charged until the item ships.

 

Can I exchange an item?

Please see our Exchange Policy section. If you have questions about your item, please contact our Customer Service Department at info@noellery.com.

 

Is my personal information safe?

Privacy Policy

Noellery is committed to safeguarding the personal information and data security of our online customers.

We collect personally identifiable information through direct communications with you or whenever you interact with Noellery online through the website. Some examples include:

  • Applying for a job on the Noellery website
  • Purchasing products on the Noellery website
  • Creating an account on the Noellery website
  • Sharing information through social media platforms such as Facebook, Twitter, Instagram, etc.

We use personal information collected on our website primarily to create a better shopping experience for each and every consumer and to keep you posted on the latest fashion jewelry and accessories arrivals and news. Unless required by law, this information is never disclosed to third parties or our affiliates. We may disclose personal information with third parties of Noellery only where it is necessary for us to complete a transaction you authorized us to perform.

If you have any questions regarding our Privacy Policy, please feel free to contact us at info@noellery.com.

 

How long does delivery take?

All in-stock orders typically ship within 1-3 business days (excluding the weekend and holidays) from the date the order is placed and credit card authorization and verification has been obtained. Please allow up to 3 days for orders to be processed. Orders placed on Saturday and Sundays will be processed the following business day. Orders that are placed during promotional periods may experience minimal delays, and you will be notified via email if that is the case. All customers will receive an automated email notification with the respective tracking number once the order is processed and shipped.

We will do all we can to ensure your order is delivered on time, however Noellery.com is not responsible for conditions beyond our scope and control such as Federal Holidays, service interruptions, severe weather conditions, etc. For all customers that elect for the standard shipping option, we are not responsible for any failure to deliver within the estimated time.

 

How much does delivery cost?

US Domestic Orders

  • Free Standard Shipping on all U.S. Orders over $50* (3-9 business days)
  • Standard Shipping: $6.95 (will arrive 3-9 business days)
  • Express Shipping: $8.95 (will arrive 2-4 business days)
  • Overnight Shipping: $21.95 (will arrive next business day**)

*Free shipping offer is valid in the US & Canada only. Free standard shipping offer is only applied if your order reaches $50 only. Promotional codes, taxes, and shipping charges do not count toward the free shipping offer.

**Orders for overnight shipping must be placed before 10AM to receive by the next day. All overnight purchase require a signature confirmation upon delivery.

Canada Orders

  • Free Standard Shipping on all Canadian Orders over $50* (will arrive 3-9 business days)
  • Standard Shipping: $6.95 (will arrive 3-9 business days)
  • Express Shipping: Varies by weight and destination (will arrive 3-5 business days)

*Free shipping offer is valid on US & Canada orders only. Free standard shipping offer is only applied if your order reaches $50 only. Promotional codes, taxes, and shipping charges do not count toward the free shipping offer.

All Other International Orders

  • Standard Shipping: Varies by weight and destination. (will arrive 7-21 business days)
  • Express Shipping: Varies by weight and destination. (will arrive 3-5 business days)

All of the above shipping charges are non-refundable. No exceptions.

 

Can I change my order once it is placed?

We ask that you carefully review your order before it’s submitted. Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. For any questions concerning your order, please contact Customer Service via email at info@noellery.com between 8am-9pm, Monday-Friday.

 

Do you repair jewelry?

Currently we are unable to repair jewelry at this time. If your jewelry breaks due to a defect however within 7 days of receipt, please contact us at info@noellery.com and let us know how it broke so that we can help resolve the issue.

 

Can I shop without creating an account?

Yes, however we encourage you to register with us by entering your email address and creating your own password. A registered customer will be kept posted on exclusive promotions, news, and events, and will be able to save time while shopping as it automatically fills in billing and shipping information you may wish to save. You may still shop without creating an account, but you will always have the option to create an account at the end of the checkout process to create a profile for future convenience.

If you need assistance, please contact us and we will be happy to assist you!

How do I find out my ring size?

Noellery.com wants to ensure that you order the proper ring size for the finger you are shopping for. Please refer to the below chart for ring measurements.

(Add ring size chart measurements here)

If you are still uncertain about your size, we recommend that you:

  • Print the above ring measurement chart.
  • Place existing ring you or your gift recipient wears over each circle until you find a match. Note that the match should be from the interior and not exterior of the ring to get an accurate ring measurement.
  • Double check for accuracy.

If you do not have a ring handy to compare, we recommend that you use this alternative method to measuring your perfect ring size:

  • Print the above ring measurement chart.
  • Cut a piece of thread or ribbon.
  • Wrap the thread around the finger you are shopping for.
  • Compare the thread length to the printed measurement chart.
  • Double check for accuracy.

Please contact us if you require any assistance in determining the perfect measurement for an item and we will be happy to provide that for you.

 

Through what carrier do orders ship?

The following shipping methods are in effect at this time:

  • USPS Standard
  • USPS Express

 

Do you ship internationally?

Yes. All international order are final sale and are not eligible for refunds or exchanges. Shipping for international orders vary by weight and destination, and you will be notified of the charge upon check out.

Note that all prices on Noellery.com are listed in U.S. Dollars and currency exchange rates fluctuate daily. Please directly contact your credit card issuer to determine the prevalent exchange rate in addition to any other fees such as tariffs and duties that may be incurred for international orders. All fees are to be paid by the customer at the delivery time. If you are international customer with additional questions, please feel free contact us at info@noellery.com. We will be happy to assist you.

 

Can I apply a promotion code to an order I already placed?

  • Promotional codes cannot be applied retroactively. They must be applied prior to checkout and cannot be applied once the order has already been submitted.
  • Promotional codes cannot be combined. Only one promotional code can be used per order.

 

Are any items excluded from promotion codes?

  • Promotional codes do not apply to red final sale items.
  • All red sale items are final sale and are NOT eligible for store credit or exchange.

 

How are promotional discounts applied to orders?

You may qualify for a promotion that is associated with a specific code. Promotional codes and other special offers are applied online during the designated times and dates advertised on Noellery.com, which expire and vary monthly. Indicated promo codes advertised must be entered in the promo code link upon check out. Overall, your discount will be applied once payment information and promotional discount code is provided.

  • We do not accept competitor promotional discount codes or discounts.
  • We do not accept expired promotional discount codes

For any other questions regarding our promotions, please contact our Customer Service Department at info@noellery.com. We will be happy to assist you.

 

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