FAQS RETURN + EXCHANGE

We want you to love your Noellery pieces! If you are not satisfied with your purchase for any reason, contact us at info@noellery.com for assistance and we will do our best to remedy it for you.
You may also bring the purchase in question with your receipt to any of our stores for processing.

Unworn and unaltered merchandise you would like to receive a one-time exchange or store credit for must be sent or brought back to Noellery Inc. within 7 business days of receipt of the product(s). Items must be in its original condition and packaging (all tags must be attached).

We reserve the right to refuse or limit returns or exchanges at any time.

If you are unable to visit any of our locations, please email us at info@noellery.com if it must be shipped back to our store. Due note that shipping fees cannot be refunded. Please email us for a return authorization request at info@noellery.com and include the reason for the exchange prior to shipping out the item.

Noellery is not responsible for return shipping and handling fees and/or lost returns. For this reason, we recommend that you use your own insured and trackable shipping method.

Please mail your exchange to:
Noellery
321 Grove Street
Jersey City, NJ 07302

Once we are in receipt of your product(s), please allow approximately 14 days for processing. You will receive an email notification once your store credit or exchange has been processed.

If you are making an exchange for a different item, it is your responsibility to ship the item back to Noellery Inc. as indicated above. You will be charged a new shipping fee to your original method of payment once we have processed your exchange.

If you have additional questions about your exchange, please contact our Customer Service Department at info@noellery.com.

Note that damaged goods due to buyers' negligence will not be accepted. Any exchange that does not meet the above criteria and the 7 day deadline will be sent back to the customer.

All gift cards and sold items are final sale and are not available for refund. No exceptions.